W provide digital services, software solutions, and customized IT projects. Each service requires resource allocation, planning, and development work. Therefore, our refund rules are designed to be fair, transparent, and aligned with industry standards.
Once any service has been:
Activated
Assigned to a developer/team
Delivered digitally
Or the project work has begun
No refund will be provided, as digital services cannot be returned.
The following are strictly non-refundable:
Website development fees
App development fees
Software/CRM access fees
Digital marketing plan fees
Franchise setup fees
Domain & hosting charges
Graphic design services
Any custom development work
All payments made for digital services are final.
If a customer requests cancellation before any work has started, Gromon Service may offer:
A partial refund, after deducting administrative and resource allocation charges
OR
A full credit that can be used for any other Gromon service in the future
(Approval depends on internal evaluation.)
If a customer has made:
A duplicate payment
An incorrect excess payment
A full refund will be issued after verification.
Refund processing time: 7–10 working days.
If any service is not delivered due to a technical issue or internal error, Gromon Service will:
Complete the pending delivery OR
Offer service credit equal to the amount paid
No monetary refund is provided for digital services.
If the project is delayed due to:
Client not providing required content
Client not sharing approvals
Client becoming unreachable
The project will remain on hold, but no refund is applicable.
Website/App/Software designs are created based on client approvals.
Once approved, refunds cannot be requested on the basis of personal preference.
For any clarification related to payments or refunds:
📧 support@gromonservice.com
📞 +91-7819064242
