Shipping Policy

Shipping Policy – Gromon Service

We provide digital services and software solutions, including website development, mobile applications, software products, CRM systems, digital marketing services, and other IT-related solutions.
Since all our offerings are digitally delivered, no physical shipping is involved.

1. Digital Delivery of Services

All products and services are delivered electronically through email, WhatsApp, project dashboard, or CRM login credentials.

No physical items are shipped to the customer.

All deliveries are confirmed once the client receives access to the final files, login details, or digital assets.

2. Delivery Timeframes

Delivery timelines depend on the type of service purchased:

Website Development: 3–7 working days

E-commerce Website: 5–10 working days

Mobile App Development: 10–25 working days

Software / CRM Access: 24–48 hours

Digital Marketing Services: Activated within 24–72 hours

Delivery time may extend if the project requires additional customization or if client inputs are delayed.

3. Shipping Charges

Since we deliver only digital services, no shipping charges apply.

All digital deliveries are free of cost.

4. Files, Access & Credentials

Upon successful delivery, clients receive:

Admin login credentials for their website

Hosting/cPanel access (if included in the package)

App builds/APKs (if applicable)

Software or CRM login IDs

Digital files such as graphics, documents, or project reports

5. Delivery Confirmation

A service is considered "delivered" when:

The final digital files are shared

Login access is provided

The project link or dashboard is handed over

Delivery is acknowledged by the client via email/WhatsApp

6. Non-Delivery Issues

If you face any issue with receiving your digital delivery:

Email us at support@gromonservice.com

Or call/WhatsApp our support team at +91-7819064242

We will resolve the matter promptly.

7. Updates & Revisions

Any updates, revisions, or changes requested after delivery will follow the service agreement or may be chargeable depending on scope.