Shipping & Digital Delivery Policy

1. Nature of Services & Digital Delivery

Gromon Service Industry Private Limited specializes in custom software development, cloud infrastructure engineering, SaaS solutions, AI integration, and digital consulting. All deliverables provided by the company are digital in nature (such as source code repositories, software binaries, cloud deployments, API integrations, digital architecture blueprints, and UI/UX design assets). Therefore, physical shipping through postal or courier services does not apply to our core offerings.

2. Delivery Methods & Channels

Digital products, source code, and project deliverables are securely delivered through authorized digital channels, including GitHub/GitLab repositories, CI/CD automated deployments to client cloud infrastructure (AWS, Azure, GCP), and encrypted cloud handoffs.

3. Delivery Timelines & Milestones

Standard delivery timelines and milestone sprints are governed by the project Statement of Work (SOW) signed with each client. SaaS subscriptions and platform credentials are electronically provisioned within 1 to 24 hours of payment confirmation.

4. Acceptance & Handoff

Clients are provided a standard 7 to 14 business day User Acceptance Testing (UAT) period to verify deliverables against documented specifications.

5. Delivery Support

For questions or assistance regarding project deliverables or account provisioning, contact us at support@gromonservice.com or +91 7819064242.